Exclusive Dream Vacations Company Jobs

At Exclusive Dream Vacations​, we know where our true value lies​. ​It’s not in our 100+ resorts spread across the U.S. and worldwide, it is our associates—the people who work here—who we value most. At EDV, our purpose is to deliver a great vacation experience, every time. To add even greater value for our travelers and their families, EDV has created strategic alliances with industry leaders to provide exclusive benefits like one-of-a-kind experiences and a greater range of vacation options.That’s why EDV is the Official Vacation Ownership Provider for many organizations and social media influencers whom are constantly traveling the world. We invite you and your family to discover abetter way to vacation with Exclusive Dream Vacations.Be part of a team committed to creating lasting vacation memories!​Apply today!​#BePartofTheExclusiveFamily

JOB SUMMARY

The Vacation expert is responsible for handling a variety of inbound and outbound phone calls. They will assist guests in explaining vacation options as well as enhancing their vacations, handling guest concerns, assisting with online technical support and selling new vacation packages. TheReservationist will ensure that all guest vacation and reservation expectations are met by actively listening to each guest, providing solutions to guest concerns, overcoming objections and providing the highest level of service.Responsibilities include:

●Receives and responds to various inbound and outbound phone calls; including resolving guest concerns, and selling new vacation packages.
●Achieves sales objectives by utilizing sales techniques to sell new vacation packages and additional vacation enhancements such as – upgrades, additional nights and attraction tickets.

●Resolves guest issues by providing solutions, overcoming objections and convincing guests to refrain from canceling their reservation, vacation getaway or upgrades.

●Maintains current knowledge of any changes to vacation offers, details of participation, destinations, accommodations, system updates, promotions, etc. by reading all emails and using available tools to provide guests with accurate information.

●Collaborates with the Management team to secure additional reservations and tours.

●Follows up on all pending request until completion and returns all calls in a timely manner.

●Places outbound calls to guests to pitch additional enhancements, return guest phone calls and reach out to guests who contact us via email.Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. ​Exclusive Dream Vacations​ believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from abroad candidate pool