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Company: Amazon
Contact Name: Chris
Website: http://gmx.us

Job Details: Amazon Customer Service Date: Jun 04 2019

Job Reference: 736001
Job Category: Customer Service Jobs [ View All Customer Service Jobs Jobs ]
Company Type Employer
Employment type: Full Time, Part Time
Degree: High School
Experience: 5 years
Location: Baton Rouge, Louisiana, 70801
Job Skills: Customer satisfaction,Customer service, Typing, Email handling, Call handling
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Job Description

Amazon is seeking articulate, strategic applicants with a desire to work directly with customers and drivers to make sure packages are delivered on time. Shipping and Delivery Support (SDS) is the heart of transportation across the Amazon Supply Chain network, supporting multiple regions such as US, CA, MX, UK, India, and many countries within EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), carrier hubs, and customers. The SDS agent exemplifies the Amazon Customer Service goal to be Earth’s most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences. This unique role handles customer and driver contacts through different communication channels including phone, email, and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role.



PREFERRED QUALIFICATIONS;

- Must be 21 or older.
-High School Diploma or equivalent.
-Fluent English language proficiency required.
-Strong typing, phone, and computer navigation skills.
-Ability to participate and complete mandatory training (this schedule may be different from your production schedule upon hiring).
- Process orders and resolve issues according to procedure.
- Uphold company values and respect every customer.
- Exude patience and ownership with each customer.
- Ability to resolve conflicts and set appropriate expectations with customers.
- Relationship-Builder
-Ability to empathize with and prioritize customer needs.
- 1+ year in a service environment dealing with the public.
- Desire to continually learn

.

TECHNICAL REQUIREMENT:

-You will be shipped an Amazon owned laptop, headset, and Ethernet adaptor, and two security tokens to the address provided in your application.

-When applying, please be sure to verify that your mailing address in our system is an address where you can receive equipment to ensure that there are not delays in receiving your equipment. Make sure you add the apartment number (if any). PO Boxes are not supported and we must have a physical address for you to receive your equipment.

-A minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider only!

-You must have been in contract with any of these: (At&t, Verizon, Sprint ).


COMPENSATION:

-40% discount on products we sell
-Part time $25.00/hr full time $40.00/hr nationwide, depending on experience.
-Opportunities to earn incentive pay when the remote team meets performance goals
-Part-time employees who work more than 20 hours per week receive benefits, including life and disability insurance, dental and vision insurance with premiums paid in full by Amazon, and funding towards medical insurance


Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age

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