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Company: ACROSTAFF Jobs
Contact Name: DAVE
Website: http://www.acrostaff.com

Job Details: Avaya Network Admin Date: Nov 13 2020

Job Reference: 10601
Job Category: IT Jobs [ View All IT Jobs Jobs ]
Company Type Employer
Employment type: Full Time
Degree: Bachelors
Experience: 3 years
Location: Pleasanton, California, 94566
Job Skills: Avaya Network Admin
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Job Description

Has good understating of Avaya IP telephony and VOIP terminologies/technologies like H.323, H.248, SIP, SBC’s, T1 and E1 concepts.
· Knowledge of WAN, Routing, Switching, IPV4 and IPVG and IP services.
· Experience on Multi-Vendor OEM for Voice, Video & Call Center application integration.
· Monitor and ensure availability of Contact Center and Enterprise Telephony applications.
· Provide inputs for capacity management.
· Has good understanding of ITIL process and perform Incident, Problem and Change management.
· Perform Root Cause Analysis and perform procedures to eliminate the cause.
· Maintain and contribute to troubleshooting knowledgebase
· Perform trend analysis
· Add/Remove, test and deploy changes to features supported in the Contact Center and Telephony applications.
· Co-ordinate with OEM vendor to upgrade and patch the listed contact center applications
· Continuously review/Update operational documentation for Contact Center.
· Perform proactive monitoring, upgrade and patch management.
· Assist implementation team for new configurations and projects by providing inputs from steady state perspective.
· Identify appropriate support tool and recommend during implementation
· Identify components for proactive monitoring and preventive maintenance with health check periodically and also document the process/steps
Product knowledge:
· Avaya Communication Manger Core (ACM) and Gateway
· Avaya Modular Messaging (MM)
· Avaya One-X Portal
· Avaya Session Manager (ASM)
· Avaya System Manager (SMGR) and System Platform (SP)
· Avaya Application Enablement Services (AES)
· Avaya Interactive Voice Response (IVR) , Voice Portal (VP) and Enterprise Portal (AEP)
· Avaya Call Management System (CMS)
· Nice voice logger
· Avaya Aura Contact Center (AACC)
· SIP trunking and Session border controllers (ACME / Avaya SBCE / Cisco CUBE).

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