Job Details: CCT Service - Customer Care Agent Date: May 09 2022

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Summary

Customer Care Agents report into our Sales & Service Supervisor. This role emphasizes ownership of every interaction in order to drive customer satisfaction and increase profitability for the business. This is an incredibly important position that is responsible for casting our company vision: spreading audio bliss through thoughtful product curation, accurate information, and expert advice - one person at a time.

Duties/Responsibilities

Provide timely support to customer inquiries across any channel; inbound calls, outreach, email live chat and social media
Deliver upon our best in-class customer experience
Create and foster lasting customer relationships
Take accountability for your customers and solve their problems on the first contact by mastering the customer journey and ensure customers realize their desired outcome
Follow through with commitments/promises to our guests
Complete managerial requests
Manage upwards and help us better our service experience
Maintain company policy on service requests
Additional duties and responsibilities may be assigned as necessitated by business needs.

Required Abilities/Skills

Strong proficiency with computer applications
Typing Speed: 45 WPM
Excellent verbal and written communication skills.
Exceptional customer service skills.
Team player with a very strong work ethic and high energy level
MECP certification highly desired

Education & Experience

High School diploma or equivalent required.
2+ years Customer Service or Sales experience required.