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Company: Global Brands Group
Contact Name: Brian

Job Details: Customer Service Assistant Date: Apr 09 2018

Job Reference: 266003
Job Category: Customer Service Jobs [ View All Customer Service Jobs Jobs ]
Company Type Employer
Employment type: Full Time
Degree: High School
Experience: 2 years
Location: Greensboro, North Carolina, 27401
Job Skills: SAP User and Customer Service Experience a Big Plus
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Job Description

The Customer Service Assistant is responsible for assisting GBG Business Operations Team in retrieving and processing all material, SO and PO creation requests in a timely, accurate and efficient manner, as well as, monitoring and working closely with their respective business on data integrity.

• Retrieve and process material set up information from Business and ensure accurate entry into SAP. Includes all SAP form creation and submission to TSG Tracker (MRF, BOM, Costing, etc.)
• Manage and facilitate bulk SO/PO entry into SAP.
• Manage and facilitate manual SO entry into SAP.
• Validate and update SO information to ensure timely processing (i.e. bulk depletion, customer SKU management, storage location corrections and adjustments, pricing V.25).
• Work with sales & production team actively to identify any data or system issues on customer commits/orders.
• Initiate credit release reports and work with A/R and Sales to manage credit issues.
• Assist in set up of items in customers’ systems.
• Work order preparation.
• Ensure data integrity in respective systems (SAP/VAS Tracker/IBT/vendor portals, etc.).
• Work with BA team and Allocation team to review and advise on oversold items in an effort to align orders prior to allocation.
• Work with Sales teams/Customers on order issue resolutions (i.e. extensions, errors, inquiries, etc.).

• Bachelor’s degree, preferred.
• Allocation experience, a plus (preferably in the Apparel/Accessories/Footwear Industry).
• Some EDI and ERP Software experience, preferably SAP, a plus.
• Excellent time management skills with an ability to set priorities effectively.
• Excellent verbal/written communication skills.
• Proficiency in Microsoft Office (Word, Excel and Outlook).
• Self-starter with a positive attitude.
• Working knowledge of retail math.
• Detail oriented.
• Ability to foster effective teamwork
• Ability to learn difficult concepts quickly while offering creative solutions to problem solving.
• Ability to multi-task in a fast paced and dynamic environment.

GBG USA Inc is an Equal Opportunity Employer.

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