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Contact Name: DAVE

Job Details: Customer Service Manager Date: May 18 2022

Job Reference: 2825
Job Category: IT Jobs [ View All IT Jobs Jobs ]
Company Type Recruiter
Employment type: Full Time
Degree: High School
Experience: 3 years
Location: Dalton, New York, 14836
Job Skills: Customer Service Manager
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Job Description

RESPONSIBILITIES: The Office Manager will directly manage the department supervisors of Customer Service, Art Department, Accounting Department, Marketing, Retail Division, and Human Resources.

* Recruit, train, and motivate an office team that is focused on providing world class customer service.
* Drive office innovation. Find better ways of doing things to improve efficiencies and customer service.
* Pursue quality at every opportunity. Lead a team that strives to do things right the first time.
* Oversee company policies, procedures, and office operations.
* Manage and assess work performance and work-load of all office staff.
* Provide team members with the appropriate training, tools, direction, motivation and discipline to enable their success while monitoring progress and achievement through established performance metrics.
* Maintain administrative staff by recruiting, selecting, training and appraising employees.
* Improve business standardization to utilize best company practices.
* Attend quarterly Strategic Planning meetings.
* Maintain pricing spreadsheets and responsible for implementation of price increases in the ERP computer system.
* Maintenance to item files including addition of new items, colors, sizes, and packaging detail.
* Help resolve customer requests, issues or complaints.
* This position will require one to investigate and implement solutions to business problems and enhance our current methods of doing business.
* Enjoy independent, project-based work. Some projects will require self-teaching to determine a solution for business opportunities.
* Have a desire to get things done quickly and accurately.


Qualified candidates will possess a four-year college degree with 3-5 years of direct supervisory experience, demonstrate knowledge of office administration practices within a manufacturing company environment, have strong interpersonal and communication skills, be detail and task oriented, and possess creative problem solving skills. Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace. We are seeking a team player with strong computer skills working with Microsoft Office Suite (Word, PowerPoint, and Excel), who is highly motivated, and is a self-starter. Experience using Lean techniques and approaches in driving positive change is a plus.

ABILITIES: Seeking individual with:
* Strong hands-on leadership traits and sense of urgency
* Analytical business savvy
* Attention to detail
* Excellent interpersonal and communication skills
* Strong work ethic
* Excellent computer skills working with Microsoft Office applications

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