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Contact Name: DAVE

Job Details: Customer Service Manager Date: Aug 29 2019

Job Reference: 4184
Job Category: IT Jobs [ View All IT Jobs Jobs ]
Company Type Recruiter
Employment type: Full Time, Contract
Salary: 80 USD / Contract
Degree: Masters
Experience: 3 years
Location: Savannah, Georgia, 31403
Job Skills: Customer Service Manager
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Job Description


* Key liaison role between company LCD management and Warehouse Partners (4PL) logistics and warehouse operations
* Meet cost, productivity, accuracy, and timeliness targets
* Acquired proficiency in WMS to enhance knowledge of management and operations in the Logistics Center
* Overseas conformity of inventory management to ensure integrity of inventory is validated and maintained. This includes but is not limited to cycle counting, shipping, and receiving processes.
* Promote continuous improvement including strategic evaluations and SOPs for all major Logistic Center-related functions by working closely with the Partner warehouse (4PL)
* Ensure proper compliance and adherence to all SOP's and the Statement of Work
* Develop KPI (key performance indicators) and metrics to Senior Management
* Administrative responsibility for System matters, Customer matters and the 4PL relationship
* Consistently promotes a strong corporate culture, quality, and high performance

* BA/BS degree preferred or 5 - plus years comparable work experience
* Record of successful distribution and logistics management; demonstrated ability to lead a logistic center staff
* Ability to work in a high paced environment and meet critical deadlines; ability to multi-task and prioritize work.
* Proficient in warehouse management software; experience in Manhattan WMS, a plus
* Excellent analytical, problem solving, and organizational skills
* Must possess excellent customer service, effective written and verbal communication skills.
Proficient in various PC applications including Email, Word, and Excel

1. Bachelor's degree preferred.
2. 5+ plus years of customer service management experience in third party logistics.
3. Knowledge of day to day floor operations in a warehouse setting.
4. Proficient in warehouse management software.
5. Experience in Manhattan WMS is a plus.

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