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Company: Daiwa House Group(DHG)
Contact Name: Tatsuya
Website: http://daiwahousegrps.com

Job Details: Customer Service Operations Manager Date: Jul 03 2020

Job Reference: 1162001
Job Category: Customer Service Jobs [ View All Customer Service Jobs Jobs ]
Company Type Employer
Employment type: Full Time, Part Time, Contract, Student, Voluntary, Temporary
Degree: Bachelors
Experience: 5 years
Location: Irving, Texas, 77077
Job Skills: Customer Support, Admin Support, Collection, Financial Operations, Virtual Assistant, Administrator, Operations Manager, Communication
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Job Description

We are searching for a Customer Service Operations Manager to satisfy customer needs through transparent communication. In this role, you will listen to customer grievances and peacefully resolve any concerns they may have. Additionally, notify customers about the service features that are exciting and relevant to their individual needs.

Salary Range: $55,000 - $85000 per year.

Responsibilities:

Take incoming calls from clients and listen to concerns, complaints, and questions carefully.

Maintain a professional demeanor at all times and take notes on customer remarks and issues.

Fill out digital forms for new customers and actively promote additional services and products.

Connect customers and vendors to the appropriate department if you are unable to assist them adequately with their needs.

Meet with customer service managers and supervisors quarterly to discuss performance and set new goals; review recordings of calls and identify key areas that can use improvement.

Respond to client email inquiries in a timely and courteous manner and send company emails to customers who have expressed interest in services.

Attend regular training sessions in order to update skill sets and knowledge of corporate procedures.

Contact clients about unpaid or overdue accounts, and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made.

Qualifications:

Strong communication and problem-solving skills

Ability to multitask

High school diploma or equivalent

Conflict resolution and de-escalation skills

Comfortable sitting and speaking for long periods of time

Additional Information:

This is a full-time position eligible for benefits, which include, but are not limited to medical, dental, vision, four weeks of vacation, sick leave, most federal holidays.

Job Location: NORTH AMERICA, EUROPE, INDIA

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