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Contact Information
Company: |
ACROSTAFF Jobs |
Contact Name: |
DAVE |
Website: |
http://www.acrostaff.com |
Address: |
Garnet way ,Sacramento , California 94203 - USA |
Contact Phone: |
2222755 |
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Job Details: Customer Service Rep - HVAC Contractor Date: Feb 03 2023
Job Reference: |
10492 |
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Job Category: |
IT Jobs [ View All IT Jobs Jobs ] |
Company Type |
Employer |
Employment type: |
Full Time, Contract |
Salary: |
60 / |
Degree: |
Bachelors |
Experience: |
3 years |
Location: |
Lewes, Delaware, 19958 |
Job Skills: |
Customer Service Rep - HVAC Contractor |
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Job Tools
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Job Description
Heating, Air Conditioning and Plumbing company looking for an experienced customer service rep.
Answering Phone is top priority-write up work orders and put on schedule.
Keep written record of Freon going out & what's in stock and reorder when necessary.
Keep written record of digital thermostats & what job they go to & reorder when necessary and keep track of Honeywell Pro-Points.
File wan-anty claims for HVAC Dept for labor & materials, make sure parts get returned by deadline & follow up to make sure we get credits.
Be responsible for warehouse & delivery employee, training him on all duties, making sure time is charged con-ectly, approving PTO, hiring, etc.
Dispatch WO's when necessary and call customers to let them know Service Tech is on the way, etc.
Serve as On-Call manager in rotation with other managers for nights & weekends.
Label old warranty orders to be kept or thrown away.
Review work orders that come back as returns that need parts & labor priced & customers called with quote & if sold need to order parts.
Whenever possible sell plumbing and HVAC maintenance agreements & HWH extended warranties.
Sign for deliveries at service counter.
Work directly for HVAC service manager.
Need good computer skills and good customer service skills.
Hours to be 8 AM to 4:30 PM with half hour for lunch. Could possibly be 7 AM- 5 PM.
Good knowledge of HVAC equipment is required.
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