Job Details: Customer Service Rep - HVAC Contractor Date: May 13 2019

Job Tools

Heating, Air Conditioning and Plumbing company looking for an experienced customer service rep.

Answering Phone is top priority-write up work orders and put on schedule.
Keep written record of Freon going out & what's in stock and reorder when necessary.
Keep written record of digital thermostats & what job they go to & reorder when necessary and keep track of Honeywell Pro-Points.
File wan-anty claims for HVAC Dept for labor & materials, make sure parts get returned by deadline & follow up to make sure we get credits.
Be responsible for warehouse & delivery employee, training him on all duties, making sure time is charged con-ectly, approving PTO, hiring, etc.
Dispatch WO's when necessary and call customers to let them know Service Tech is on the way, etc.
Serve as On-Call manager in rotation with other managers for nights & weekends.
Label old warranty orders to be kept or thrown away.
Review work orders that come back as returns that need parts & labor priced & customers called with quote & if sold need to order parts.
Whenever possible sell plumbing and HVAC maintenance agreements & HWH extended warranties.
Sign for deliveries at service counter.
Work directly for HVAC service manager.

Need good computer skills and good customer service skills.
Hours to be 8 AM to 4:30 PM with half hour for lunch. Could possibly be 7 AM- 5 PM.
Good knowledge of HVAC equipment is required.