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Company: West Pharmaceutical Services, Inc.
Contact Name: Sandra
Website: http://www.westpharma.com

Job Details: Customer Service Representative Date: Aug 18 2019

Job Reference: 924001
Job Category: Customer Service Jobs [ View All Customer Service Jobs Jobs ]
Company Type Employer
Employment type: Full Time, Part Time, Student
Degree: High School
Experience: 4 years
Location: Exton, Pennsylvania, 19341
Job Skills: Attentiveness, Patience, Ability to use positive language, Time management skills, Goal-oriented focus
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Job Description

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

Are you a U.S. Citizen, Canadian Citizen
• Must be fluent in communication and English
• Must have a clean criminal record
• Must be at-least 40 wpm average
• Must be 18+ average
• Previous accounting experience required
• Proficient with Microsoft Office
• Strong organizational skills

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