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Company: Honeycutt Law Firm
Contact Name: John

Job Details: Customer Service Representative Date: Jan 13 2020

Job Reference: 1348003
Job Category: Customer Service Jobs [ View All Customer Service Jobs Jobs ]
Company Type Employer
Employment type: Full Time
Degree: High School
Experience: 1 years
Location: Atlanta, Georgia, 30303
Job Skills: 1. Minimum High School Diploma or equivalent
2. 1 years’ experience in a customer service environment (preferably call center environment)
3. Excellent command of written and spoken English
4. Ability to work flexible shifts while displaying impeccable schedule adherence
5. A team player with a positive outlook and a passion for customer support
6. Excellent communication and listening skills
7. Excellent telephone manner and related soft skills
8. Strong attention to detail and ability to multi-task
9. Proficient with computer and email use and functionality
10. Strong decision-making and problem-solving skills
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Job Description

1. Professionally and accurately provide support to our merchant customers via inbound and outbound calls, emails, and/or, web-chat communication methods.
2. Educate callers of the importance of achieving and maintaining PCI-DSS Compliance and provide the appropriate level of assistance for each step of the process.
3. Assist callers with login and navigation of our proprietary online portal solution; Sysnet. Air.
4. Provide excellent customer support and strive to achieve first call resolution by thoroughly and efficiently gathering the necessary information to fulfill the purpose of the call.
5. Recognize and appropriately manage assertive or complicated calls by responding in a calm, clear, respectful, and helpful manner; escalating only when necessary.
6. Thoroughly and accurately log each call using the appropriate systems and guidelines.
7. Identify opportunities to promote Sysnet products and services and action appropriately.
8. Properly manage call metrics with respect to stated goals and Service Level Agreements.
9. Undertake additional duties as necessary, based upon the needs of the business.

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