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Company: Millenniumsoft
Contact Name: Green

Job Details: Customer Support - Tier 1 [Job #20483] Date: Mar 14 2018

Job Reference: 43005
Job Category: Telecommunications Jobs [ View All Telecommunications Jobs Jobs ]
Company Type Recruiter
Employment type: Full Time
Salary: 22k per annum +Benef USD / Contract
Degree: High School
Experience: 4 years
Location: Austin, Texas, 78744
Job Skills: Linux, Network, Broadband, PC & Networking
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Job Description

Project Description: (What project will the NPW be working on?)
• This is 24x7x365 position which may include weekends and holidays. This position resides in the Network Operations group and reports to a NOC Supervisor.
• The Network Operations group is responsible for monitoring and maintaining the integrity of the AWS Wi-Fi network.
• Responsible for the less complex tasks required in the testing and analysis of all elements of the network facilities (e.g., power, communication machinery, software, lines, modems, and terminals). Assists and supports senior network control engineers in the NOC/TAC as initial fault isolation support for internal and external customers.
• Opens, updates, and closes trouble tickets as required to track progress of trouble resolution.
• Assists with network configuration/reconfiguration.
• Assists in the collection of customer requested data such as traffic reports as needed.
• Assists in the rapid assessment of both the nature and severity of customer problems and initiates calls to various support organizations as needed.
• Maintains documentation of daily operations. Typically reports to first or second level management.
• Supervisory: NO This position may be responsible for contributing to AT&T¦s compliance with environmental laws and regulations as applicable to its job function.
• This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

• 1+ years experience in network management
• 1+ years experience working with broadband as a connectivity solution
• 1+ years experience supporting Linux/Unix in a corporate setting.
• 1+ years experience working with Cisco networking elements
• Prior knowledge of wireless protocols and standards
• Excellent interpersonal, communication and organizational skills
• Previous experience in remote customer support and a familiarity with call queues
• CCNA Preferred

Thanks & Regards....

Green Lee | Technical Recruiter
Millenniumsoft INC.
8301 Arlington Blvd, Suite # 104, Fairfax, VA 22031
Contact No: 703-459-9282 x 104
Email: ...
An E-Verified Corporation
WBE Certified(State of Virginia)

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