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Contact Name: DAVE

Job Details: Customer Support Specialist Date: Jul 28 2022

Job Reference: 3196
Job Category: Engineering Jobs [ View All Engineering Jobs Jobs ]
Company Type Recruiter
Employment type: Full Time
Degree: High School
Experience: 3 years
Location: Jamaica, New York, 05343
Job Skills: Customer Support Specialist
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Job Description

• Apple devices and iTunes (iPhones and iPads)
• Samsung Smartphones and basic phones
• Various Smartphones and basic phones
• Various Mifi Devices
• Access Database
• Interface with Carriers & Vendors
• Verizon Portal
• Sprint Portal
• AT&T Portal
• Excellent oral and written communication skills

Years of experience: 5-9
In order to provide support for the upcoming full scale roll out of the OBTIMS– On-Board Ticket Machine System project, MTA IT Telecommunications requests for two consultants for a period of five (5) months to help the MTA IT Telecommunications Control Specialists ensure the project rollout is conducted according to the envisioned timeline.

The project will allow trainmen to sell tickets on board using a handheld device and receive payment via credit card.

• Receiving of devices
• Entering the devices into Inventory
• Asset tagging of the devices
• Updating the database
• Activation of the device with the end user
• Receiving old conductor devices and wiping information
• Provide ongoing support
• Project Management Support
• Replacement of broken devices
• MTA Smartphones
• Mi-Fi’s
• Cellphones and tablets for operational and revenue generating mobile systems
• Help deploy and Configure wireless devices in support of MTA IT Telecom
• Maintaining an inventory of equipment
• Assist in the installation of security software Air Watch
• Porting of mobile numbers from different carriers
• Updating wireless telecom database and perform administrative duties related to the same.

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