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Contact Name: DAVE

Job Details: Genesys Developer Date: Jun 28 2021

Job Reference: 3278
Job Category: IT Jobs [ View All IT Jobs Jobs ]
Company Type Recruiter
Employment type: Full Time
Degree: High School
Experience: 3 years
Location: Richmond, Virginia, 23219
Job Skills: Genesys Developer
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Job Description

Job Description:

Excellent Technical skills in Genesys CIM 8.x framework with implementation and migration knowledge.
- Solid knowledge in SIP, INFOMART, Genesys Multimedia and Avaya VDN set up and Vector programming.
- Solid knowledge in UNIX, LINUX OS level troubleshooting and , SWITCH (Avaya PBX), Verizon NETWORK level troubleshooting.
- Expertise in Skill based routing, Verizon TFNM routing is needed.
- Interact with the customer IT team and gather all the required information by asking the right questions
- Make sure that existing contact center setup (Genesys applications) are up to
the standard with latest versioning and provide recommendations working with Genesys Vendors and SMEs.
- Softphone level troubleshooting and knowledge.
- Excellent communication skills , Should be able to lead the team and mentor the offshore team during migrations.
- Collaborate with offshore team to successfully complete the application migrations
- Handles the issues independently and flexible to work over Weekends, Holidays and Shifts.
- Co-ordinate with customer, product vendors and other stake IT Teams
- Understand setup of telecom infrastructure for call centers
hardware and voice trunks.
- Hands on experience in fixing Infomart related issues.

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