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Contact Name: DAVE

Job Details: Help Desk Date: Aug 26 2022

Job Reference: 3036
Job Category: IT Jobs [ View All IT Jobs Jobs ]
Company Type Recruiter
Employment type: Full Time, Contract
Degree: High School
Experience: 3 years
Location: Michigan City, Mississippi, 38647
Job Skills: Help Desk
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Job Description

Provide technical assistance to computer system users on a variety of issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure
a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. A

resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of
computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
• Provide service and preventive maintenance activities on terminals, printers, personal computers, etc. Basic knowledge of
electrical/mechanical principles and basic electronics. Read and comprehend technical service manuals and publications. Knowledge of
basic mathematics to read and understand various gauges, meters, and measurement devices. Able to diagnose and repair products by
replacing worn or broken parts, and making technical adjustments. Makes appropriate use of reference publications and diagnostic aids in
resolving technical problems. Strong communication skills.
• Assist in coordination of changes, upgrades and new products, ensuring systems shall operate correctly in current and future environment.
Provide accurate and complete answers to general use and administrative environment questions in a timely manner. Implement shared
software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and
code editors. Communicate accurate and useful status updates. Manage and report time spent on all work activities. Ability to work in a
team environment.

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