|
Contact Information
Company: |
ACROSTAFF Jobs |
Contact Name: |
DAVE |
Website: |
http://www.acrostaff.com |
Address: |
Garnet way ,Sacramento , California 94203 - USA |
Contact Phone: |
2222755 |
|
|
Job Details: Help Desk Date: Feb 03 2023
Job Reference: |
10023 |
|
Job Category: |
Accounting Jobs [ View All Accounting Jobs Jobs ] |
Company Type |
Employer |
Employment type: |
Full Time, Contract |
Salary: |
25 / Contract |
Degree: |
Doctorate |
Experience: |
Unspecified |
Location: |
Dover, Massachusetts, 02030 |
Job Skills: |
Help Desk |
|
Job Tools
|
Job Description
� Assist system end users with all FSF modules as well as Security-related and Password Reset issues where applicable.
o Gains proficiency in 11 technical modules and develops in-depth knowledge of �req to check� process and two additional modules
� Troubleshoot, diagnose and resolve People Soft application issues by researching problems using available information resources such as Closed Tickets, FAQ\'s, Alerts, or Defect Logs.
� Collaborate effectively with other Service Desk staff members and trainers to resolve unfamiliar issues.
� Advise users on appropriate action and turnaround times if the information is available, as well as follow up with them accordingly to provide the requested information once received.
� Log all Service Desk calls, emails, and voice mails into the Enterprise Service Desk tool for tracking purposes.
� Follow Standard Operating Procedures (SOP).
� Identify and escalate situations requiring urgent attention or expert knowledge to appropriate SMEs.
� Route problems, create, track and document resolutions in regards to all ticket request assignments.
� Stay current with system information, changes and updates by attending Service Desk weekly meetings and Soaring Ahead meetings.
� 90 - 95% Phone and e-mail support.
� Provide exceptional Customer Service to the User community.
� Respond to incoming requests for assistance via calls, emails, or voice mails.
� Work on supervisor-assigned Projects when requested.
|
|
Copyright © 2023 Jobxoom All rights reserved. Use of this site is subject to certain Terms and Conditions.
|