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Company: ACROSTAFF Jobs
Contact Name: DAVE
Website: http://www.acrostaff.com

Job Details: Help Desk Date: Apr 21 2019

Job Reference: 10027
Job Category: IT Jobs [ View All IT Jobs Jobs ]
Company Type Employer
Employment type: Full Time, Contract
Salary: 20 USD / Contract
Degree: Masters
Experience: 3 years
Location: Trenton, New Jersey, 08602
Job Skills: no skill specified
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Job Description

Prior experience supporting XP Required 1 Years

Hands on experience with Windows 7 Required 1 Years

Experience with MS Office 2007 and above Required 1 Years

Prior PC Support experience Required 1 Years

Experience in customer service documentation Required 1 Years

Strong phone support and verbal communication skills Required

HELPDESK

Handling of sponsors\' calls/emails and resolving sponsors\' SNEARS phone and email inquiries .

Understanding of the Application System/Reimbursement System/Direct Certification Applications.

Understanding of Food Distribution Programs within SNEARS.

Ability to generate authorization codes to new SNEARS users through the portal\'s Role Manager.

Ability to elevate program level inquiries to proper Child Nutrition staff


TECHNICAL

Resolve Food and Nutrition user technical inquires in timely manner

PC Troubleshooting skills.


Knowledge of Windows 7/Windows XP operating Systems

Knowledge of Microsoft Office 2010.

Configuring of PC\'s\\Laptops\\Printers

Configuring of Software

Printer\\Copier Troubleshooting skills

Maintain accurate supply of network/desktop and copier supplies

Change printer/copier toner at user request

Maintain accurate records of IT equipment signed out of office

Maintain accurate inventory records of hardware/software assets

Maintain recalibration schedule for Opscan 4 scanner

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