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Company: ACROSTAFF Jobs
Contact Name: DAVE

Job Details: Help DESK Date: Aug 25 2020

Job Reference: 10227
Job Category: IT Jobs [ View All IT Jobs Jobs ]
Company Type Employer
Employment type: Full Time
Salary: 45 USD / Contract
Degree: Doctorate
Experience: 3 years
Location: Richmond, Virginia, 23219
Job Skills: no skill specified
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Job Description

Years of Experience: 1 to 3 years field experience

Education: 2 year associates degree or equivalent technical study

Provide service and preventive maintenance activities on element exchange/baseline products (products with element exchange service and traditional maintenance philosophies; i.e., terminals, printers, personal computers, etc.).
Basic knowledge of electrical/mechanical principles and basic electronics.
Read and comprehend technical service manuals and publications.
Knowledge of basic mathematics to read and understand various gauges, meters, and measurement devices.
Able to diagnose and repair products by replacing worn or broken parts, and making technical adjustments.
Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
Take active role in suggesting peripheral equipment.
Detect and correct equipment errors.
Prioritize and schedule own workload.
Needs technical assistance on complex problems
Assist in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.
Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
Implement shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
Communicate accurate and useful status updates.
Manage and report time spent on all work activities.
Follow quality standards.
Ability to work in a team environment
Complete assigned tasks.
Strong communication skills; both written and spoken

Microsoft Desktop/Laptops - required 2 years Basic Networking - required 2 years Upgrades - required 2 years Troubleshooting - required 2 years
VOIP desktop phone experience a plus Required
Blackberry device support a plus Required
Be able to work with minimal supervision if required Required
Saleforce support 2 years Required
Windows Experience Required

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