Job Details: Inside Customer Service Associate Date: Jun 21 2022

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Job Summary:
The Inside Customer Service Associate interacts with customers, documents and processes orders, creates quotes, checks for in-stock products, and provides approximate lead times on customized products.

Main Job Responsibilities:
The main job functions and responsibilities of an Inside Customer Service Associate include but not limited to the following:
1. Interact with customers via telephone, email or online chat
2. Process and enter orders received into company software applications.
3. Provide quality customer service by responding to quote requests, questions and concerns in a timely manner.
4. Maintain records of customer interactions with details of inquiries, comments or complaints.
5. Perform other related duties as assigned.

Required Skills:
Effective verbal and written communication skills.
Ability to multitask, prioritize and manage time effectively.
Proficient computer skills with the ability to learn new software.

Education and Experience:
High School Education.
One to three years’ proven customer service experience.

Physical Requirements:
Prolonged periods of sitting at desk and working on computer.
Comfortable working in a light industrial/manufacturing environment.