Job Details: Network Operator Date: Nov 18 2019

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Interview Type: Telephone followed In person

Experience as a Network Operator in an Enterprise Setting. Required 2 years

LAN/WAN, TCP/IP, IBM Tivoli Enterprise Console Required 2 years

MS Windows Required 2 years
Network Security Required 2 years
MS SMS Required 2 years
MS Sharepoint Required 2 years
MS Outlook Required 2 years
Crystal Enterprise Required 2 years
Active Directory Required 2 years
Remedy Required 2 years


Description:

Acts as a central point of contact for the BIS Help Desk, other team members, and developers to report issues and concerns that require immediate attention.

� Maintains LAN accounts.
� Monitors Network Operator�s mailbox for user account requests.
� Routes requests to the appropriate resource.
� Processes requests within established standard timeframes.
� Notify requestor when accounts are completed.
� Updates request ticket status when tasks are completed.
� Enforces user account creation process policies.
� Monitors the Network and server performance
� . Uses the Serverdown application to check all servers every 10 minutes for activity. Updates the Serverdown list.
� Manual Web checks of web pages based on standard schedule.
� Frequently checks the Help Desk system for tickets that may indicate an undetected issue.
� Responds to outages and system failures through the problem escalation process.
� Uses Tivoli Enterprise Console to monitor network/server status.
� Acts a point of communication for the BIS network activities.
� Monitors the developer hotline during coverage hours.
� Sends out network status/notification messages.
� Monitors network engineer locations to facilitate contact if necessary. Notifies engineers when problems are detected.
� Works closely with BIS Help Desk for problem detection and resolution.
� Monitors email for Director/Powerchute messages.
� Performs tasks necessary for the efficient operation of the network.
� Starts jobs and monitors logs to ensure the successful completion of jobs.
� Backs up printer configurations for file and print servers and county offices using the print migratory utility.
� Monitors groups for unauthorized accounts.
� Monitors intrusion detection system.
� Manages the sending and receiving of EDMS optical disks for offsite storage.
� Checks for anti-virus updates.
� Monitors server room temperature.
� Removes old and unused computer names.
� Updates Network Operator documentation.
� Supports implementation of specific projects as required.
� Grants access to the server farm for visitors and deliveries based upon the visitor policy.
� Trains new Network Operators.
� Performs other duties as required.
� Specific knowledge required in the following areas:
LAN/WAN, TCP/IP, IBM Tivoli Enterprise Console, MS SMS, MS SharePoint, MS Outlook, Crystal Enterprise, Active Directory, Remedy, MS Windows, network security.
� The ability to read and understand and technical manuals and schematics is required.
� Effective verbal communication skills are required to work with all levels of the organization. Effective writing skills are required in order to document work performed.
� Superior interpersonal and customer service skills required including ability to work effectively in a team environment. High level of proficiency in effective problem solving required.