Job Details: Network Support Eng Date: Mar 16 2023

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RESPONSIBILITIES:

Daily tasks involve resolving alarms and reported issues for various Avaya voice, fax and modem components, Voice over IP issues and managing support cases.

Other duties include mentoring and training other support personnel in the area of Avaya technologies.

The position will require close integration with data networking support personnel as well as all other groups within the telecommunications organization.

• Experience in a highly complex voice environment managing multiple and multi-vender PBX systems with complex dial plans.

• Strong knowledge of dial plans and PBX routing including UDP, AAR and ARS

•Coordinate with other technical teams to develop appropriate interfaces and ensure quality and efficiency through capacity planning,
performance assessment as well as integration and regression testing involving Avaya Telephony Systems.
• Support of Avaya voice over IP solutions and Call Center solutions.

• 3rd level operations support, analysis and troubleshooting of voice, circuit and network components

• Voice Network Implementation - adding cards, upgrades to PBX, VOIP testing

• Hardware and software support, including firmware upgrades on Avaya gateways including G430, G450 and G3 Definity cabinets
• Updates and upgrades of telephony components including PBX, AES, SES, ASM, SMGR, MX
• SIP phone configuration and support
• Solid knowledge of VoIP including H.323 and SIP



BASIC QUALIFICATIONS:
• 3 to 5 years of application development and support experience with Avaya Telephony Systems. Prefer experience with AES, ASM, Linux and Avaya support applications.
• 3 to 5 years of technical analysis and Avaya systems design.
• 3 to 5 years of Oracle SBC support.
• 3 to 5 years of telephony support.
• Avaya CM5, CM6, and CM7 experience with VoIP integration including VMware
• College Degree in Business Information Systems, Computer Science, and/or equal business experience in Telecommunications



PREFERRED QUALIFICATIONS:
• Project management experience
• AES, ASM and Communications Manager Experience
• Avaya professional services certifications
• Oracle SBC certifications
• Solid experience in VoIP and Network Engineering, and experience in the design, implementation, migration and support of voice, networking, and related products.
• Experience with Avaya support tools and processes
• Avaya PLDS