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Company: ACROSTAFF
Contact Name: DAVE
Website: http://www.acrostaff.com

Job Details: Operations Manager Date: Jan 09 2019

Job Reference: 2801
Job Category: Administrative Jobs [ View All Administrative Jobs Jobs ]
Company Type Recruiter
Employment type: Full Time, Contract
Degree: High School
Experience: 3 years
Location: Vero Beach, Florida, 32960
Job Skills: healthcare, collections, hospital, physician group, call center, operations.
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Job Description

Responsibilities:

* Achievement of monthly/annual revenue and profitability goals.
* Monitor team performance to ensure that the call center goals are met.
* Identify and execute the implementation of programs for the improvement of the call centers process.
* Provide support to the corporate sales team as it relates to the Collections business unit.
* Provide superior management to the operational aspects of the Collections business unit. Insure that the Collections "floor" is operating at peak efficiency and that all process, procedures and standards are adhered to.
* Provide outstanding customer service by meeting all client commitments and expectations.
* Deliver results that are significantly better than industry averages.
* Recruit and retain outstanding employees through strong management and by creating a positive and challenging work environment.

Requirements:

* 10 years or more of operational management and P&L responsibility with particular emphasis on primary and secondary collections for a $20 mm to $50 mm revenue cycle company serving the provider (hospital and physician group) markets.
* 5-10 years of collections "agency" experience in a growth oriented and for- profit company serving the provider market.
* Direct experience in managing a 50-150 person call center for collections resulting in an in depth understanding of all functions.
* Strong understanding of business unit finance with the ability to analyze operational and financial data to determine trends and issues.
* A successful track record for driving outstanding results both financial and operational.
* An in depth understanding of revenue cycle management in the provider market.
* Ability to work efficiently in a high demand, fast-paced environment
* Solid problem-solving skills & excellent management skills.
* Ability to think tactically and identify significant success factors
* Bachelor's Degree preferred

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