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Company: Global Channel Management, Inc.
Contact Name: Ella

Job Details: Retail Banking/Call center Date: Sep 26 2019

Job Reference: 1099003
Job Category: Banking Jobs [ View All Banking Jobs Jobs ]
Company Type Recruiter
Employment type: Full Time, Contract, Temporary
Degree: High School
Experience: 3 years
Location: Pasadena, Colorado, 91103
Job Skills: call center, retail banking, up-sell. cross sell. checking, savings
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Job Description

5am to 6pm Mon-Fri, 6am-3pm on Sat, and 8am-1pm on Sunday
Retail Banking/Call center needs retail banking experience
Retail Banking/Call center requires:
• Knowledge of the various operating systems available and compatible with Online Banking;
• Windows, IOS - Knowledge of the various browsers used/compatible with Online Banking;
• Internet Explorer, Safari - Knowledge of Mobile/Tablet devices and associated Operating
• Systems; Android/IOS - Requires excellent verbal and written communication skills.
• Call center
Retail Banking/Call center duties:
• Responds to customer inquiries and independently resolves issues. –
• Displays etiquette, knowledge, and solutions when servicing customers.
• Identifies cross sales opportunities; cross sells products and services, retains maturing accounts, and solicits referral business.
• Possess a solid understanding of online, mobile and tablet platforms and can successfully guide customers through their application or transaction.
• Navigates customers by recommending digital products and services to meet servicing solutions.
• Negotiates account renewal to retain and expand customer relationship.
• Processes basic maintenance transactions and guides customers to financial solutions making banking convenient and simple.
• Strong knowledge of Banks products and services leading to appropriate solution recommendations
• Consistently achieves productivity and service key performance metrics.
• Ensures adherence to Banks policies and standards on every transaction.

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