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Company: ACRO STAFF
Contact Name: DAVE
Website: http://acrostaff.com

Job Details: Service Delivery Manager Date: Sep 18 2020

Job Reference: 3892
Job Category: Banking Jobs [ View All Banking Jobs Jobs ]
Company Type Recruiter
Employment type: Full Time, Contract
Degree: Bachelors
Experience: 3 years
Location: Atlanta, Georgia, 30307
Job Skills: Service Delivery Manager
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Job Description

ITIL V3.0 certified professional
ITIL v3 certified Practitioner
Highly organized and a good multitasker
Direct experience in Configuration Management running in an enterprise level operation
Experience with IT service management systems (Service Now preferred)
Working knowledge of Microsoft Windows Server & Client and other platforms
Working knowledge of LAN and WAN environments
Working knowledge of communication systems and devices
Possess strong analytical skills and excellent verbal and written communication skills
Ability to establish and maintain effective working relationships with co-workers, managers and clients
RESPONSIBILITIES
Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed.
Act as conduit between PM, Dev and Support teams, defining process & managing transition of products from development to support
Relationship management between internal/external service providers
Ensure alignment/standardisation of processes across Q2 Solutions Business units.
Metrics generation/reporting to support service performance management and Continuous Service Improvement Plans
Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
Drive internal and third party service review meetings covering performance, service improvements, quality and processes
Manage staff in accordance with organization’s policies and applicable legislation. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems.
Approve actions on human resources matters, including salary administration
Responsible for performance of direct reports.
Develop and implement programs to ensure that all information systems, products and services meet IT Service standards and end-user requirements
Participate in the selection and on-boarding process for new IT staff by conducting candidate review and participating in the interview process. Ensure staff have the appropriate materials, systems access and training to complete job responsibilities
Manage budget planning, resource scheduling and all deliverables produced by the team
In collaboration with IT management team, review IT strategy and ensure staff resources are in place to achieve vision
Ensure that all team members follow industry standard ‘best practices’ and SOPs are written and followed
Perform other duties as required

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