Job Details: System Support / PC (Mobile) Support Technician Date: May 18 2022

Job Tools

Requirements:
• Assist the PMO with overall Business and System Analysis for technology related initiatives
• Setup and configuration of Smartphone, Printer and Sled
• Vendor sled injection process management and post injection validation
• Coordination and management of deployment to users
• Post deployment technical support at both Penn and Jamaica Stations
• Timely and accurate completion of all Call Center data in accordance with IT requirements.
• Provide first and second level remote and on-site support to resolve IT technical issues
• Perform all functions relating to the receipt, inventory, storage, tracking, repair, disposal, and reporting of Information Technology assets utilized throughout the organization.

Deliverables:
• Basic knowledge and familiarity with installing, maintaining and troubleshooting desktop resources including, but not limited to operating system software, MS Office suite, commercial off the shelf software, desktops, laptops, mobile devices, tablets, multi-function printers, internet technologies, remote access solutions and all commonly used desktop peripherals.
• Basic knowledge and familiarity with MDM and EMM software
• Basic knowledge and familiarity with installing, maintaining and troubleshooting ruggedized mobile devices from Symbol, Honeywell, and Intermec…, and all commonly used ruggedized mobile peripherals.
• Ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques.
• Ability to read and understand schematic diagrams, technical manuals and documentation such that supported equipment and software can be maintained with minimal training.
• Strong oral and written communications skills.
• Strong analytical skills.
• Strong people skills.
• Must be able to move and lift up to 25lbs of equipment such as monitors, keyboards, CPUs, printers, laptops, firewalls, etc.