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Contact Name: DAVE

Job Details: Technical Writer Date: Dec 07 2020

Job Reference: 3488
Job Category: IT Jobs [ View All IT Jobs Jobs ]
Company Type Recruiter
Employment type: Full Time, Contract
Degree: High School
Experience: 3 years
Location: Menands, New York, 12204
Job Skills: Technical Writer
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Job Description

Required Skills:
•Minimum of 60 Months of experience working as a Technical Writer documenting procedures.
•Minimum of 48 months of experience working with User Provisioning at the enterprise level.
•Minimum of 36 months of experience working with complex Role Based Access documentation.
•Technical Writing degrees (i.e. Technical Communication or English majors/degrees)
•Minimum of 60 months working with a variety of employees including executive level, end users, technical and non-technical staff in a large organization setting to produce deliverables (including gathering and validating requirements).
•Minimum of 12 months of experience enterprise level ticketing systems
•Technical Writing Certification
•Minimum of 24 months experience with the MS Suite 2007 or newer. Functionally similar software is acceptable.
•Minimum of 24 months creating flow charts to reflect process flow in a large organization.
•Minimum of 24 months experience with report generating tools for Enterprise Level Ticketing System

State of New York - Information Technology Services (ITS)
•Technical Writer to document processes and procedures in the AAS (Account Access Services Unit).
•Provisioning duties with respect to User ID set up, deletion, AD, mainframe, Outlook, as needed.
•Interview current team members to understand current processes and procedures. Suggest improvements and document the resulting procedures.
•Create Role Based Access GRIDS.
•Other Duties as needed.

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