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Company: Sonic Healthcare Company
Contact Name: Stephanie
Website: http://instructor.net

Job Details: Work from home Date: Nov 19 2020

Job Reference: 2058001
Job Category: Customer Service Jobs [ View All Customer Service Jobs Jobs ]
Company Type Employer
Employment type: Full Time, Part Time, Contract, Student, Voluntary, Temporary
Degree: High School
Experience: 1 years
Location: Jersey City, New Jersey, 07302
Job Skills: Requirements of a Customer Care and Customer Support Representative:
Must have great attention to detail.Must be a team player.Previous customer service and sales experience is a plus.Must have strong communications skills.Must be organized.Must be personable and comfortable interacting with customers daily
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Job Description

We are looking for a full time or part time employee who will provide customer service and customer support to the organization. This position will initiate and/or implements sales support action items as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.  Full training is provided in learning a product line to inform, assist and educate customers on how products work. All candidates must be well spoken and able to present him/herself to others in a professional manner.

Tasks and Responsibilities of a Customer Care Representative
Interact with customers daily to inform of client products and services Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to sales department depending on level of expertise.Ensure and provide quality service to external customers.Answer all customer inquiries in a timely and professional manner.Process orders and data entry with high level accuracy.Take initiative and resolve and escalations or complaints.Maintain a positive representation of the company and associated brands at all times.Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training

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