Network monitoring and complex troubleshooting activities over supported network/IT Infrastructure covering multi-vendor and multi-site large enterprise environment.
Lead all critical P1/P2 incidents reported by business and Collaborate with other technical SMEs on all incidents affecting production systems._ Troubleshoot and resolve network and Security incidents, Coordinate with wider team (onsite and offshore), OEM support teams to resolve issues.
Lead technical discussions and have up to date knowledge on the latest industry trends and technology.
Measure, report and Maintain all service delivery KPIs / SLA as defined in the service contract.
Analyze data relationships and dependencies, business and service delivery processes and communication needs regarding existing and new systems_ To raise equipment Return Material Authorizations (RMA's) and to track these through to problem resolution_ Follow up on problem management and investigate workarounds and permanent fixes for reoccurring incidents
Executes activities safely in accordance with the relevant Technology and HSE Standards. Reports events and hazards in a timely and accurate manner.
