IT Technical Support Specialist

48 months experience troubleshooting hardware and software issues.

48 months providing end user support with software applications.

48 months experience communicating with users, stakeholders and business analysts to determine business needs.

48 months experience preparing various technical documents like user reference documents, process flow diagrams and database schema diagrams.

36 months experience interpreting system level, application level and network access logs for Windows and Linux based systems.

36 months experience with Windows and Linux administrative tasks such as start-stop services and updating property and configuration files to modify software behavior.

36 months experience in developing n-tier applications.

36 months experience maintaining quality controls and procedures.

36 months of experience in developing and maintaining information technology technical documentation for end user support.

Bachelor's degree or greater in computer science, computer engineering, information technology or public health.