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Achievement of monthly/annual revenue and profitability goals._Monitor team performance to ensure that the call center goals are met._Identify and execute the implementation of programs for the improvement of the call centers process._Provide support to the corporate sales team as it relates to the Collections business unit._Provide superior management to the operational aspects of the Collections business unit. Insure that the Collections "floor" is operating at peak efficiency and that all process, procedures and standards are adhered to._Provide outstanding customer service by meeting all client commitments and expectations._Deliver results that are significantly better than industry averages._Recruit and retain outstanding employees through strong management and by creating a positive and challenging work environment.



10 years or more of operational management and P&L responsibility with particular emphasis on primary and secondary collections for a $20 mm to $50 mm revenue cycle company serving the provider (hospital and physician group) markets._5-10 years of collections "agency" experience in a growth oriented and for- profit company serving the provider market.

Direct experience in managing a 50-150 person call center for collections resulting in an in depth understanding of all functions._Strong understanding of business unit finance with the ability to analyze operational and financial data to determine trends and issues.

A successful track record for driving outstanding results both financial and operational._An in depth understanding of revenue cycle management in the provider market._Ability to work efficiently in a high demand, fast-paced environment_Solid problem-solving skills & excellent management skills._Ability to think tactically and identify significant success factors_


Bachelor's Degree preferred

Rate/Salary ($)


Hourly based

Remote Job


Job Overview
Job Posted:
1 month ago
Job Expire:
1mo 1w
Job Type
Full Time
Job Role
IT Professional
Bachelor's Degree
Total Vacancies
1 Person

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Elbasan County,Central Albania,Albania