PC Support Analyst

RESPONSIBILITIES:-_  

Provides technical, operations, and training support to users of company's personal computers either by telephone or on-site relative to desktop hardware and software packages._  

Performs hardware diagnostics and coordinates repairs. _ Assists in planning and designing PC support systems. Acts as liaison for data transfer systems design and implementation. Identifies and initiates resolutions to client problems and concerns associated with office automation equipment, hardware and software to the client's satisfaction. 

Maintains software and hardware registration and inventory to provide upgrades as necessary and insure appropriate security levels are maintained. Installs and tests personal computers, printers, and other peripherals;_  Configures operating system, applications software programs._  Provides support of Desktop and LAN resources including break/fix activity by responding to problems issued from the Help Desk._  Maintains documentation concerning PC software and network systems.

Develops system administration procedures including user administration, backups, virus detection, etc._  Creates and maintains documentation concerning PC software and network systems._  Upholds the enterprise policy guidelines as well as recommend new and improved guidelines to insure compatibility and better service enterprise users of personal computers. Maintains current technical expertise in the rapidly changing technology of microcomputers and utilizes state-of-the-art techniques when implementing office automation solutions. Evaluates new product versions and recommend upgrade schedules. Assists in the evaluation of hardware, software, and peripherals for new projects and replacements as necessary._  Provides backup support for Network administration functions._  Create and maintain PC images._  Assists in the monitoring, tuning and tracking of LAN performance and resources._  Assists in the development and maintenance of network addressing schemes (i.e., Domain Name Servers, etc.) and Active Directory Services maintenance._  Other work-related duties as assigned by supervisor/manager._  Reliable and regular attendance is expected.

EDUCATION and/or EXPERIENCE: Two-year technical degree and three to five years of experience supporting PC hardware and software in a networked environment including installing and configuring applications and operating systems or equivalent combination of education and experience.

 OTHER SKILLS and ABILITIES: 

Experience in a customer service environment. Knowledge of Microsoft operating systems. Knowledge of Microsoft suite: Microsoft Word, Excel, Access, Outlook, & PowerPoint. Knowledge of Internet Browsers. Demonstrated excellent interpersonal skills. 

Demonstrated excellent customer care skills. 

Demonstrated written & verbal communication skills. 

Demonstrated ability to follow detailed documented procedures. 

Demonstrated ability to manage time effectively. Good problem solving skills. Ability to work both independently and as a team member. Ability to set priorities and work on multiple tasks. Knowledge of TCP/IP, DHCP, DNS, Point to Point Protocol (PPP), the World Wide Web, and routing protocols a plus.

1. 2+ technical degree or higher preferred.

 2. 3+ years of experience supporting PC hardware and software in a networked environment including installing and configuring applications and operating systems.

3. Knowledge of Microsoft operating systems and Microsoft suite: Microsoft Word, Excel, Access, Outlook, & PowerPoint.